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Find answers to common questions about Golden Mop and our property management solutions.
Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can explore our platform and see how it can transform your cleaning operations.
We provide comprehensive support through email, live chat, and phone. Our support team is available Monday through Friday, 9 AM to 6 PM EST. Premium plans include priority support with faster response times.
Response times vary by plan. Free users typically receive responses within 24-48 hours. Premium users get priority support with responses within 2-4 hours during business hours. Enterprise customers have dedicated support with 1-hour response times.
You can update your account information at any time by logging into your dashboard and navigating to Settings > Account. You can change your email, password, company details, and billing information. All changes are saved automatically.
Yes, you can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately, while downgrades take effect at the end of your current billing period. We prorate charges for upgrades.
You can reset your password by clicking "Forgot Password" on the login page. We'll send a password reset link to your registered email address. The link is valid for 24 hours. If you continue to have issues, contact our support team.
Golden Mop includes comprehensive property management features: task scheduling and assignment, real-time tracking, team management, reporting and analytics, mobile app access, automated notifications, document management, and integration capabilities. All features are available across all plans with varying limits.
Yes! We offer native mobile apps for both iOS and Android devices. The apps allow your cleaning teams to view assignments, update task status, communicate with managers, and access all essential features on the go. The apps work offline and sync when connectivity is restored.
Yes, Golden Mop offers integrations with popular tools including Slack, Microsoft Teams, Google Workspace, QuickBooks, and more. We also provide a robust API for custom integrations. Enterprise plans include dedicated integration support.
We take data security seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We are SOC 2 Type II certified and comply with GDPR and CCPA regulations. Regular security audits and penetration testing ensure your data remains protected.
In the unlikely event of a data breach, we have a comprehensive incident response plan. We will notify affected users within 72 hours as required by law, provide detailed information about what was compromised, and offer credit monitoring services. We maintain cyber liability insurance to cover any damages.
Yes, we maintain automated daily backups of all data with 30-day retention. Backups are stored in geographically distributed data centers. We can restore data to any point within the retention period. Enterprise customers can request longer retention periods and custom backup schedules.
We offer flexible pricing plans to suit businesses of all sizes: Starter ($29/month), Professional ($79/month), Business ($199/month), and Enterprise (custom pricing). All plans include core features with varying limits on users, properties, and storage. Annual plans receive a 20% discount.
Yes, we offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund. Refunds are processed within 5-7 business days to your original payment method.
We continuously improve Golden Mop based on user feedback. Upcoming features include AI-powered scheduling optimization, advanced analytics dashboards, enhanced mobile capabilities, and additional integrations. Enterprise customers can request custom features and have input into our roadmap priorities.