FREQUENTLY ASK QUESTIONS

Will I always have the same cleaner?

Absolutely. We want to ensure that your cleaner understands your requirements perfectly; therefore, having the same cleaner on a weekly basis allows the cleaner to constantly adapt their work to suit your needs.

Can my cleaner come while I’m out?

Many of our cleaners attend addresses while the client is out. If this is going to be the case for you, you can leave the keys with a concierge or with the cleaner during their previous visit.

When and how should services be paid for?

We accept numerous payment methods, including bank transfer, PayPal and debit card. You can also pay your cleaner with cash if this suits you better. Receipts can be provided upon request. For one-off services, such as end of tenancy cleaning, we will require payment no less than 24 hours before commencement of our service.

What happens if my regular cleaner goes on holiday

If this happens, we will arrange for a replacement cleaner to attend your property, and will inform you of this at least 24 hours prior to the next appointment. We will also ensure that the replacement cleaner fully understands the requirements that you have agreed with us.

What happens if my cleaning day is a bank holiday?

Our cleaners do not work on bank holidays, so if this happens, we’ll contact you and make arrangements to attend on a different day.

What happens if I’m not happy with the quality of cleaning?

In the incredibly unlikely event of this being the case, we will happily revisit your property and clean it again for free. Please ensure that you report any problems within 24 hours of the cleaner attending.

What cleaning materials should I provide for domestic cleaning service?

Please provide us with the following cleaning products to ensure we’re able to do the best possible job: Multi-purpose cleaning spray, limescale remover, general purpose polish, micro fiber cloths, gloves, furniture polish, vacuum cleaner, mops, buckets and brushes. It’s also a good idea to speak with your cleaner when they visit to double check the products you have available are the best fit for the job.

Should I provide my own cleaning supplies?

Generally we request that all clients provide cleaning materials and equipment, due to the fact our cleaners use public transport and therefore can’t carry large amounts of items with them. There are certain services however – such as end of tenancy cleans – where we’ll provide all of the cleaning supplies needed.

How should I prepare for a cleaner visiting?

Our cleaners are honest and chosen carefully; however, we still advise that you hide all valuables before they attend, just to avoid any confusion should they go missing. It is also advisable that you tidy the property somewhat, so that the cleaners can focus entirely actually cleaning.

What happens if there are any breakages?

Our cleaners will endeavour to treat your home and property with the utmost care and respect; however, sometimes accidents do happen. If this happens in your home, the cleaner will leave you a note and we will then arrange to have the item replaced or repaired.

Is there anything a cleaner can’t do?

It is important to us that our cleaners work in a safe environment, therefore we do not allow them to lift anything over 20kg, nor do we let them clean outside windows unless they are on the ground floor with easy access. We also do not allow cleaners to touch any valuable antiques – these should be handled and cleaned by specialist companies.

Is Golden Mop Cleaning Services fully insured?

Both the company and our cleaners are completely insured. This provides peace of mind to all of our clients.